Book With Confidence

You're Safe With The Holiday People

Book With Confidence

When you book with The Holiday People, you're in safe hands. We’ve built our business around transparency, security, and flexibility, so you can plan your adventure with total peace of mind.

Here’s how we protect you and your money every step of the way:

🔐 Trust Account: Your Money, Fully Protected

We operate a fully independent Trust Account, as required under our ATOL licence, and administered with Santander Bank. But what exactly is a Trust Account?

  • It’s a secure, ring-fenced bank account managed by independent trustees, entirely separate from our business operations.

  • When you make a flight + tour package booking, every penny you pay goes directly into this account.

  • We, as the travel company, cannot access your money until after your trip has been completed.

This means that even in the unlikely event something were to happen to The Adventure People before your holiday begins, your money remains safe and untouched — and you would be entitled to either continue your holiday as planned or receive a full refund.

Most travel companies don’t operate this way — especially those without ATOL protection. Many use customer money to run their business. Even if you don’t book with us, we strongly recommend asking how your money is being safeguarded.

👉 Learn more about Trust Accounts and ATOL protection here.

💸 Flexible & Fair Refunds Policy

We’re proud to offer one of the most generous and customer-friendly refund policies in the travel industry. Here’s how it works:

  • If your tour is cancelled by the operator – you’ll receive a full refund for that tour.

  • If there are government restrictions (such as lockdowns) preventing travel – you can choose to move your booking or request a full refund.

  • If your airline cancels your flight – you’ll be entitled to a full refund for that flight.

We work closely with all our partners to ensure you’re never left out of pocket due to circumstances beyond your control.

🗣 Honest Advice, Always

We're not here to hard-sell holidays. We're here to offer genuine advice based on what’s right for you — even if that means telling you not to book right now.

For example, we may advise you to hold off if:

  • We know a sale or discount is about to be released.

  • There’s uncertainty around a destination or a specific tour running.

  • Government advice makes travel plans unclear or risky.

We took this approach during the COVID period — often advising customers to delay booking. We believe in building trust, not pressure. If it's not the right time for you, we'll say so.

📆 Monthly Payment Plans

We know paying for a holiday in one lump sum can be daunting — so we offer simple monthly payment plans to make things easier.

Here’s how it works:

  1. You pay a deposit to secure your trip.

  2. We divide your remaining balance by the number of months until your departure.

  3. We set up an automatic payment plan — no action needed from you.

You'll receive:

  • Regular updates

  • Notifications of each payment

  • A clear view of how much you’ve paid and what’s left


💬 Questions?

Our friendly and knowledgeable team is always here to help. If you have any questions about your booking, protection, or payment options, just get in touch — we love helping customers feel confident about their travel plans.

📞 Call us on: 0208 004 8886
📧 Email: hello@theholidaypeople.com