Terms & Conditions
The small print!
World Adventures Ltd Agency Terms and Conditions
These terms and conditions set out the agreement you enter into when you make a booking. We set out who is involved in the agreement and the responsibilities of those involved. This document is designed to ensure you are clear on your responsibilities and rights. We have aimed to make the clauses as readable and as understandable as possible indeed we encourage you to read them.
If you have any questions please don’t hesitate to contact us to talk through.
1. Introduction
1.1 The Holiday People is a company registered as World Adventures Ltd (company number 10367760) in the United Kingdom which acts as agent or sub-agent for all bookings we make or take on your behalf including but not limited to tours, multi stop holidays, flights and transfers. When making your booking our service is limited to making arrangements for you to enter into a contract with the (“Travel Providers”) who could be the principal or the agent of the principal in the agreement. When you make a booking we, World Adventures Ltd (“TAP”) begin processing your booking and arrange for you to enter into a contract with the Travel Provider who will provide the Travel Service and arrangements. By accepting these Agency Terms and Conditions you are giving us authority to liaise with the Travel Provider on your behalf.
1.2 Importantly, your booking is subject to both these Agency Terms and Conditions and the Booking Conditions of the Travel Provider(s). The Agency Terms and Conditions set out the terms of agreement between you and World Adventures ltd whilst the Booking Conditions set out the terms of agreement between you and the Travel Provider(s).
1.3 For the avoidance of doubt World Adventures Ltd is not a Travel Provider. This means that we do not arrange or create combinations of travel elements. We only act as agent for Travel Providers for whom we provide marketing, sales and booking services.
1.4 Your booking is not confirmed until you have received a Booking Confirmation email from us. If after making a booking you have not received your confirmation within 24 hours please call our team on 0208 004 8886 for residents of the UK or for anyone outside of the UK 0333 006 2683 or email us at hello@theholidaypeople.com.
1.6 When you access theholidaypeople.com you accept our Terms of Use, Cookie and Privacy policies detailed in this document.
1.7 Guaranteed Refunds: If the operator cancels your tour you have the option to be refunded 100% of monies paid to The Holiday People for your booking.
2. Package Holidays
2.1 Some of the arrangements which we help you organise amount to "Packages", as this term is defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (the "Package Travel Regulations"). In general, a Package will exist if you are resident within the EEA and you book a combination of at least two separate elements (not already packaged eg on a tour) of the following Travel Services in a single booking with us, where the arrangement covers a period of more than 24 hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) hire of motor vehicles; or (d) other tourist services.
2.2 If you buy a combination which includes 'other tourist services' and only one of (a), (b) or (c) above, then this will only be a Package if the 'other tourist services':
are not intrinsic to (a), (b) or (c) above;
are not purchased after the start of performance of (a), (b) or (c) above; and
either account for a significant proportion of the value of the Package (at least 25% of the value of the Package), or otherwise represent an essential feature of the Package.
2.3 When you book a Package, we will still be acting as an agent or sub-agent in the way described above and you will still be entering into separate contracts with the Service Provider(s) or principal supplier(s) of each individual Travel Service. However, because we help you organise the Package, the Package Travel Regulations require us to assist you in certain situations, which we will do as described in these Terms and Conditions.
3. Lowest Price Guarantee
3.1 World Adventures Ltd promises you the absolutely lowest prices available. If you book with us and within 24 hours find your exact travel arrangements on sale, and available, at a lower price on a comparable travel website, we will refund the difference to you. To be comparable, we must be able to confirm that the competitor price is based on exactly the same criteria as your booking including but not limited to duration, hotels, board basis, transport provided, meals and refreshments, activities etc.
3.2 The price to be matched must be generally available to book online and reserve immediately. Specifically the price should not be reduced by redemption of a voucher or loyalty scheme or group discount. We are also only able to price match bookings paid in full through World Adventures Ltd. The price comparison must be with a different travel provider to whom your booking is made.
3.3 The price match guarantee applies to each individual booking. Infrequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before refunding.
3.4 Here is how to claim: The person who placed the booking through World Adventures Ltd should make the claim by emailing us at hello@theholidaypeople.com within 24 hours of making a booking, putting the words 'price match' in the subject line and enclosing evidence of the lower price, for example a screen shot. We only allow a 24-hour claim period because pricing across the vast range of travel services are moving very frequently. We are promising you the best price when you book. We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.
3 Our advertised prices are subject to variable and seasonal pricing, which are both standard practice within the travel industry. This means that our prices can vary at any time in accordance with demand, market conditions and availability, so it is likely that different travellers on the same adventure have been charged different prices. Any reduced prices or discounts for the same tour you have booked that may become available after you have paid your deposit and confirmed your booking will not apply. If you wish to cancel your booking to take advantage of a lower price, full cancellation conditions apply as per the terms listed in section 10.
4. Booking Details
4.1 If your booking is made on the phone we will read back all booking details to you. Please listen and check for any inaccuracies, our team will be happy to make amendments at this stage before the booking is processed. Once you have confirmed all details are correct, we shall pass your details to the Travel Provider and confirm your travel arrangements.
4.2 If you book online you are wholly responsible to ensure all details are accurate and correct. If, upon making a booking you realise some details are incorrect you must contact us immediately.
4.3 Any amendments to any details after a booking has been made may incur charges from the Travel Provider.
5. Making A Booking
5.1 By making a booking with us you agree that
a) all passenger details on the booking are full and accurate (please ensure that names are exactly as stated in the relevant passport);
b) you have read all the terms and conditions set out on this webpage and agree (on behalf of yourself and all other persons named on the booking) to be bound by them and any applicable Service Provider's booking conditions;
c) you have read our Privacy Policy and confirm that you will provide our Privacy Policy to each named person on the booking; and
d) when making a booking, you are over 18 years of age, and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age of purchase for those services.
5.2 Confirmation of your chosen Travel Service(s) will be conditional on you making such initial payment as is agreed by us on behalf of the Service Provider, or payment in full, including applicable fees and charges. Your booking is confirmed and a contract between you, us and the Service Provider will only exist when we send you confirmation by e-mail on their behalf, which contains a valid Service Provider reference number (“Booking Confirmation”). Please check your Booking Confirmation carefully and report any incorrect or incomplete information to us immediately where we will try to assist you.
5.3 In any instance, where multiple bookings are made, they shall not constitute a “group” booking. Unless bookings are all made under the same booking reference, they will be treated independently (i.e. as separate individual bookings).
5.4 If you have chosen the option to spread the cost of your booking(s), all instalments must be paid by the date specified at the time of making the booking. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your deposit. If full payment is not received (for whatever reason) by the Balance Due Date, we will notify the Service Provider who may cancel your booking and charge the cancellation fees set out in their booking conditions. In the event of non-payment, the booking(s) may be cancelled – please refer to the cancellation policy. It is always your responsibility to ensure your balance is paid by the Balance Due Date.
5.5 We accept payment by debit/credit card (Visa, MasterCard, Maestro and American Express). We do not charge you a fee for using your card, however your bank or card issuer may apply an additional foreign transaction fee for non-UK registered cards.
5.6 Please note that booking requests can take up to 72 hours to process and sometimes longer if your booking is within 60 days to departure. A booking is only confirmed when we send you a Booking Confirmation with a valid booking reference number for each Travel Service. On rare occasions, we will be unable to confirm a booking, for example if the payment fails. In the unlikely event this occurs, our team will attempt to rebook the affected Travel Service at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss next steps. Unfortunately, there are times when the cost will have increased during this period of time. Any cost increases will need to be paid by you, as per your contract with each Service Provider.
5.7 Please note that some deposits are non-refundable, this is disclosed at the time of booking on the website or if booking via phone by the sales agent. If your deposit is being held by the tour operator you also expressly permit that operator to move the deposit to a new booking for a new customer made via the agent (World Adventures Ltd) The terms will be made clear at the time of booking as terms can differ between travel providers and indeed travel arrangements themselves.
5.8 £1 / $1 €1 "Low" Deposits - If you book with a low deposit eg: £1 then normal terms apply with the exception of G Adventures. If your booking is operated by G Adventures then you will be required to deposit a further £199 on a date stipulated by G Adventures. For any booking confirmed with a Low / £1 deposit between 24th December 2020 and 31st January 2021 a £199 balance payment will be due by 31st March 2021. If the balance is not paid the booking will be cancelled.
6. Your Financial Protection
6.1 We operate a Trust Account which provides you with maximum financial protection. When you make a flight and tour booking together your money is transferred to a TRUST account. We do not have access to this account and it is in place to ensure your money is protected until your service is delivered.
6.2 The money towards your flight is either paid in full at the time of booking or paid in full at 60 days before departure.
6.3 The money towards the tour Travel Service is paid to the provider upon the deliver of the Travel Service.
6.4 If you book a tour only Travel Service your money is transferred to a Client Account which means your money stays in that account until your service is delivered.
7. Insurance
7.1 Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
8. Delivery of Documents
8.1 All documents (including invoices / tickets / insurance policies) will be sent to you by email. Documents can be sent by post with a charge of £25. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.
9. Passports, Visas and Health
9.1 For UK citizens Information about passport and visa requirements for your trip can be obtained from the Foreign Office 'Know Before you Go' website, here: https://www.gov.uk/knowbeforeyougo. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For citizens of any other country please refer to your own government foreign travel advice.
9.2 Please note inoculations may be required for the country visited. It is your responsibility to consult with your travel doctor for up to date medical travel information well before departure.
9. Complaints
9.1 We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately. If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at World Adventures Ltd, alternatively please call our Customer Support Department who will then email you a link to our complaints form. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the ABTA Alternative Dispute Resolution (ADR) scheme, accessed here www.abta.com or you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr.
10. Limitation of Liability
10.1 For the avoidance of doubt, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, World Adventures Ltd accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements. Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.
10.2 Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, pandemic, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control. In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).
10.3 In all cases the absolute aggregate maximum liability of World Adventures Ltd under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint. Nothing in these terms of business shall limit or exclude the liability of World Adventures Ltd for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.
11. Cancellations & Amendments
11.1 The different elements of your trip have slightly different rules! With regards to Flight plus Tour bookings:
11.1.a If you decide to cancel your booking then the terms of your flight element will be determined by the airlines ticket terms and conditions. These are listed on your quote confirmation. The tour deposit is non-refundable. You may be eligibly for some refund pending the period between cancellation and departure date. This is specified in the providers booking conditions.
11.1.b If the airline cancels your flights then they will provide us with a refund to rebook alternative flights or refund to you.
11.1.c If you decide to change the dates of your trip we can move your tour payment across to a new date and the airline date changes fee will apply. These can be found on your flight quote confirmation.
11.1.d In the rare event that your tour is cancelled we will when possible offer a similar alternative. Difference in price may be applicable, but we will try our utmost to minimise this cost. If you do not accept this alternative and choose to cancel your flight then you will be charged the airline cancellation fee If the tour is cancelled or the date is changed then you will be charged the airline cancellation or date change fee.
11.2 If you’ve booked a Tour Only then:
11.2.a If the tour operator cancels your booking you’ll either be able to move your dates to a new departure date or receive a full refund including deposit.
11.2.b If you choose to cancel your booking the cancellation fee is £200 per passenger. Any deposit you have already paid will go towards this amount.
11.2.c Any cancellation fee of £200 per passenger will be kept as credit you can use against a future booking. In essence this becomes a lifetime deposit redeemable against any holiday you wish to book via The Holiday People.
11.3: Transfers: 100% of the value of the transfers is non-refundable from the point of booking.
11.4 A cancellation must be made in writing (via email) to us on hello@theholidaypeople.com or direct to the sales agent you had been in touch with.
11.5 In relation to Package bookings only, in addition to the cancellation rights set out above, you shall have the right to cancel your booking before the start of the Package without paying any cancellation charge in the event of unavoidable and extraordinary circumstances (which is described in paragraph 12 below) (“ Unavoidable and Extraordinary Circumstances”) occurring at the place of destination or its immediate vicinity and we have confirmed to you that they will significantly affect the performance of the Package, or they significantly affect the carriage of passengers to the destination. If you cancel in these circumstances, we shall provide you will a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in paragraph 14 below. In relation to cancellations made as a result of global travel disruption arising from the Coronavirus outbreak, the initial refund of package bookings may take the form of a refund credit note, to which the insolvency protection attaching to your original booking will attach (see paragraph 22 below), which will give you the option to rebook your holiday by a certain date or (if not used by that date) to obtain a cash refund of the relevant amount.
11.6 If you have chosen to make payments via instalment via our monthly instalments plan then any cancellation will incur a 2% fee on the amount to be refunded. For example if you are to receive a refund of £1,000 we'd add 2% or £20 as a fee.
12. Unavoidable and Extraordinary Circumstances
12.1 In these Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.
12.2 This may cover for example warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking.
12.3 Except as set out in these Terms and Conditions, we and the Service Providers shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by Unavoidable and Extraordinary Circumstances.
13 Our Responsibility For Your Booking
13.1 Non-Package Bookings
Your contract for the Travel Service is with the Service Provider who will be the principal or the agent of the principal and their booking conditions apply, subject to such payment terms we have negotiated. As agent, we accept no responsibility for the actual provision of the Travel Service. Our responsibilities are limited to the booking service we provide to you. We accept no responsibility for any information about the Travel Service that we pass on to you in good faith if any errors in that information are beyond our reasonable control (e.g. because they are solely due to the fault of the Service Provider).
We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We only supply our services for domestic, non-commercial and private use. We do not therefore accept liability for any business losses (e.g. loss of profit, loss of business, business interruption or loss of business opportunity).
We also accept no responsibility for the behaviour or actions of third-parties related to your accommodation, transfer or flight, or for any facilities/services withdrawn as a result of their actions.
In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your affected Travel Services (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees, agents or subcontractors whilst acting in the course of their employment or engagement, liability for fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.
13.2 Package Bookings
We have a liability to you for the performance of the Travel Services included in your Package booking under the Package Travel Regulations, irrespective of the fact that such Travel Services are to be performed by the Service Providers or the principal suppliers.
However, you must tell us immediately of any failure to perform or improper performance of your Travel Service (“ Failure”). This will give us the opportunity to resolve the Failure whilst you are on your holiday. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or limited compensation.
If a significant proportion of the Travel Services included in your Package cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Package. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in paragraph 13 below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 13.
If a Failure substantially affects the performance of the Package, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your Package or terminate your booking without paying a termination fee. If you decide to terminate, then if your Package included carriage to the destination, we will also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 13.
If we are unable to ensure your return to your place of departure as agreed in your Package because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the Package.
If a longer period of accommodation than that referred to above is provided for in Union passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead.
Finally, we shall provide you with appropriate assistance without undue delay if you are in difficulty whilst on holiday, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements. Typically, we do not charge for this assistance, although we do reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.
13.3 You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.
14. Package Bookings: Price Reduction and Compensation for Damages
You will be entitled to an appropriate price reduction for any period during which there is a Failure (as described in paragraph 13 above), unless the Failure is attributable to you.
You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is:
attributable to you;
attributable to a third party unconnected with the provision of the Travel Services included in the Package and is unforeseeable or unavoidable; or
due to Unavoidable and Extraordinary Circumstances.
We shall not be liable to pay compensation to you in connection with your Package where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of the Service Providers. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the Package. Please ask us for copies of these international conventions if you would like to see them.
Our liability will also be limited in accordance with the contractual terms of the Service Providers which provide the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to us.
Our liability to you in connection with your Package shall be limited to a maximum of three times the cost of your Package, except in cases involving death, injury or illness where we or the Service Providers have caused such damage intentionally or with negligence.
If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.
Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your Package, except in cases involving death, injury or illness where we have caused such damage with negligence.
15. Amendments by you
15.1 We do not charge amendment fees and where possible we shall try to ensure there are no amendment fees are applied by the tour operator or airline for any changes especially around date changes. Please be aware in some circumstances the operator or airline may charge fees. Please check the travel providers booking conditions in full for information for information or alternatively please contact our team on 0208 004 886 or hello@theholidaypeople.comand we’ll be happy to help.
15.2 Minimum Group Sizes: Some trips require a minimum group size in order to proceed at the advertised price. This will be communicated on the trip details, and to you at the time of booking. Should the minimum group size not be reached at least 30 days before the scheduled departure date we will contact you to discuss options.
15.3 The Travel Provider(s), may also occasionally have to make changes or cancel your booking for other reasons, and reserve the right to do so at any time. In all circumstances we will contact you as soon as reasonably possible. You will have the choice of either accepting an offer of alternative dates or arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid.
15.4 Upon making your booking the tour element deposit paid becomes non-refundable but will remain on file as a credit voucher to be used by you within 12 months of cancellation.
15.5 In accordance with this, you hereby give consent for The Holiday People to transfer your deposit with the tour operator to another customer of The Holiday People. In agreeing to these terms and conditions you agree for us to contact the tour operator upon cancellation with the following:
“I hereby authorise The Holiday People to transfer my deposit paid to you over to another traveller.”
16. Jurisdiction
16.1 Your contract with World Adventures Ltd will be governed by English law and any related disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland as appropriate can deal with any disputes.
17. Website Accuracy
17.1 While we have endeavoured to ensure the accuracy of the information available on this Website, you acknowledge and agree that the information is provided by suppliers and from other third parties. Such content is the responsibility of the merchant or third party creator of the content. We have no responsibility for such content as we are merely providing access to such content as a service to you. We do not endorse, support or represent any information about any arrangements featured on this website or any opinions posted by third parties. We cannot give any kind of warranty concerning the truthfulness, accuracy, reliability, or timeliness of any information on the website, and we have to disclaim all liability in respect of such information.
17.2 The information and materials posted on this website may contain errors, omissions, or typographical errors or may be out of date.
17.3 Prices quoted are for guidance only. We do our best to ensure that all travel providers offer what they claim to offer, but we are not able to guarantee they do at all times.
18. Privacy
18. 1 We are committed to protecting the privacy of everyone using this website. We never display or provide your contact details to anyone else, unless you specifically request us to do so (usually in relation to a booking you wish to make or have made with a travel provider). This policy refers to all pages on the domain theholidaypeople.com
18.2 Users are defined as anyone accessing the site and/or using its services. Customers are defined as anyone who has made a booking with World Adventures Ltd.
18.3 If a user wishes to make a booking they will submit various elements of personal data such as name, email address, phone number etc as disclosed on the booking form.
18.4 By using this site you have consented to our use of cookies, as defined in cookie policy.
18.5 Our site does link to other web sites and we are not responsible for their data policies or procedures or their content. We are not responsible for the privacy policy of travel providers, but do request them to respect your privacy.
18.6 You accept the inherent security implications of sending information on-line over the internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
18.7 We may disclose your data if we are either compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority.
19. Cookies
19.1 For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose. For more information see: http://www.allaboutcookies.org/
19.2 Session and persistent cookies Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.
19.3 Session cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.
19.4 Persistent cookies – are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.
19.5 Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.
19.6 We use third party anonymous analytics cookies. Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.
These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. Unless you are signed in to the website, these cookies cannot be used to identify individuals; they are used for statistical purposes only. If you are logged in, we will also know the details you gave to us for this, such as username and email address.
Specifically, we use Google Analytics, which uses cookies to tell us how and when the site is used, including details of your operating system, browser version, domain name, IP address and the details of the web site you came from. You can find out more about the use of cookies for Google Analytics here.
19.7 Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.
Cookie settings in Internet Explorer Cookie settings in Firefox Cookie settings in Chrome Cookie settings in Safari. To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau’s consumer advice site here.
19.8 By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
20. Terms Of Use
20.1 Acceptance of Terms. You acknowledge that by using our Website is to do so at your own risk. By visiting and using this Website you signify your acceptance of these Terms, in return for which we grant you access. If at any time you do not wish to accept these Terms then you should not visit or use this Website.
These Terms are governed by the laws of England and Wales and you irrevocably agree that the courts of England are to have exclusive jurisdiction in relation to any claim that you may bring against us arising out of a dispute relating to these Terms, this Website or the Service.
By using this website you also acknowledge the principles set out in our privacy policy concerning the use of your data.
15.2 Use of the website. This Website, including the Content, is protected by copyright and/or other proprietary rights. The Content includes content owned and controlled by World Adventures Ltd, advertisers, suppliers or other third parties and licensed to us. All individual descriptions, specifications, images and other elements making up this Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained on this Website.
You may not make this Website available as part of another website, whether by hyperlink or otherwise, without first obtaining our prior written consent to do so. If you want to obtain our consent then please contact us at ‘hello@theholidaypeople.com’.
You have no ownership rights or licenses in any of our trading names or trademarks and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your own personal computer for viewing purposes and print out pages from this website for your own personal use, and in accordance with these terms.
You agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in or otherwise transfer any right to the technology or software underlying our sites or the Services. You agree not to modify the software underlying our sites in any manner or form, or to use modified versions of such software, including (without limitation) for the purpose of obtaining unauthorized access to our sites.
We are delighted to receive contributions to the website (including quotes, new holiday enquiries, comments on enquiries and quotes, reviews, articles, tips, photos, and general feedback comment). Please be aware that the website is accessible internationally, and by contributing in anyway, you are consenting to the publication of your contribution on theholidaypeople.com or on any site or medium we deem fit.
You agree to use our current and future interactive services, chat areas, news groups, forums, communities and/or message or communication facilities (collectively, the "Forums"), only to send and receive messages and material that are proper and related to that particular Forum.
We reserve the right, where necessary in our sole discretion and without prior notice to you, to edit or reject any contributions, automatically change your username, delete your posts from our sites, deny you access to our sites, or any combination of these options.
Without limiting the foregoing, you agree that you will not use our site to take any of the following actions:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal right of others
Publish, post, upload, email, distribute or disseminate (collectively, "Transmit") any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful content
Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person's computer, our sites, any software or hardware, or telecommunications equipment
Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so
Transmit surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters
Download any file that you know or reasonably should know, cannot be legally obtained in such manner
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material
Restrict or inhibit any other user from using and enjoying any public area within our sites
Collect or store personal information about other end users
Interfere with or disrupt our sites, servers or networks
Impersonate any person or entity, including, but not limited to, a World Adventures Ltd representative, or falsely state or otherwise misrepresent your affiliation with a person or entity
Forge headers, manipulate identifiers or other data in order to disguise the origin of any content transmitted through our sites, or to manipulate your presence on our sites
Take any action that imposes an unreasonably or disproportionately large load on our infrastructure
Engage in any illegal activity
You access this Website on your own initiative and you are responsible for complying with local laws and regulations. This Website is not to be accessed in any jurisdiction where, for any reason, the publication or availability of this Website or the provision of the Service (or any part of it) is prohibited. We do not represent that this Website complies with laws in all jurisdictions. You should seek legal advice if you remain in doubt you should not access this Website.
20.3 Disclaimer of warranty. We make every effort to ensure that the information and services of this website are beneficial to both user and supplier. However, this website, the service and the content of this Website is provided by us on an 'as is', and 'as available' basis. All warranties, express or implied, of any kind are excluded as far as is permitted under applicable law. This includes (but is not limited to) exclusions of warranties of title, satisfactory quality, fitness for a particular purpose, and non-infringement of proprietary or third party rights. We make no warranty that:
the service will be uninterrupted, timely, secure or error free
that the website is free of computer viruses or other harmful components
the information and results that may be obtained from the use of this service will be acceptable to the user or supplier
the quality of any products, services, information or other material purchased or obtained through this service or from this service will meet either user or supplier expectations
20.4 Limitation of Liability. Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, we will not be liable to you or any other person for any direct, indirect, consequential, incidental, special, or punitive damages including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, whether in contract or in tort (including negligence), arising in any way out of:
Access to or use of or inability to access or use the site or any linked sites or its contents.
The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service.
Unauthorised access to or alteration of your transmissions or data.
Statements or conduct of any third party on this website or service
Any other matter relating to this website or service.
Other specific limitations and exclusions that apply to either the user or supplier are expressed in the disclaimer for the former, and the terms of business for the latter.
20.5 Indemnity. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
20.6 Breaches of these Terms. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or otherwise engage in conduct we deem inappropriate, we may take such action as is required, including terminating or suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
20.7 Miscellaneous. Each provision of these Terms stands alone and if any provision is, or becomes, invalid or contravenes any applicable regulations, the remaining provisions will not be affected. Our rights and remedies under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.
If at any time we waive any breach of any obligation arising under these Terms then that does not mean we have waived any other breach, and we shall subsequently have the right to enforce all obligations.
21. ABTA
21.1 We are a Member of ABTA, membership number P8142. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
22. Force Majeure
21.1 Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, and adverse weather conditions, epidemics and pandemics or other health emergency, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
22. Delays and Missed Travel Arrangements
22.1 If you or any member of your party miss your flight or another transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.
22.2 Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
22.3 We cannot accept liability for any delay which is due to any of the reasons set out in clause 17 (Force Majeure) of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).
23 . ATOL & Financial Protection
23.1 The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.
23.2 We provide you with financial protection for any flight-inclusive package or flight that you buy from us by way of our Air Travel Organiser’s Licence (ATOL) number 11740 administered by the Civil Aviation Authority Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk (‘CAA’). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
23.3 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
23.4 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.
23.5 When you buy an ATOL protected flight inclusive holiday, all money is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
23.6 When you buy arrangements other than an ATOL protected flight or flight inclusive holiday, all money accepted from you by a travel agent acting as our agent is held by that agent on our behalf at all times.
23.7 We will provide you with financial protection for any package holidays you buy from us that do not include flights by way of a bond held by ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ. For further information, visit the ABTA website at www.abta.com.
23.8 If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply.
